DEWR National Psychosocial Capability Uplift

Delivered in partnership with the Commonwealth Government via the Department of Employment and Workplace Relations, this national initiative strengthened psychosocial hazard literacy across the Registered Training Organisation (RTO) ecosystem responsible for accredited Health and Safety Representative (HSR) training. The program targeted the highest workforce leverage point, embedding consistent regulatory interpretation into HSR education nationally.

Client

Services

Transformational Safety Strategy & Leadership Safety Culture Safety Training Courses Custom Training Design eLearning Psychosocial Risk Management Services

Scope of Work

Epigroup was engaged by the Commonwealth Government via the Department of Employment and Workplace Relations through a competitive national process to design and deliver a psychosocial hazard train-the-trainer program for Registered Training Organisations delivering accredited Health and Safety Representative programs.

The scope extended beyond course development. It required translating amended Work Health and Safety Regulations into structured national capability uplift within the accredited HSR training system. Epigroup developed six interactive eLearning modules, comprehensive trainer guides and a three-day facilitated workshop program delivered across all states and territories.

The Challenge

Embedding psychosocial reform into accredited HSR training nationally

The 2023 amendments to the Work Health and Safety Regulations clarified the obligation of persons conducting a business or undertaking to identify and manage psychosocial hazards. The quality and consistency of psychosocial hazard education delivered through RTO’s directly shapes workforce understanding across industries and jurisdictions.

The challenge was therefore systemic. Uplift regulatory literacy, confidence and applied teaching capability within the accredited RTO ecosystem, while maintaining alignment with Commonwealth obligations, Comcare-approved HSR structures and diverse jurisdictional contexts.

The Approach

Co-designed governance delivering scalable national capability

Epigroup approached the engagement as a national capability intervention embedded within the accredited training ecosystem.

A structured lifecycle guided the program from regulatory alignment and discovery through development, pilot validation and national rollout. Governance was reinforced through a Stakeholder Working Group comprising regulator and industry representatives, ensuring transparency, iterative review and alignment with the amended WHS framework.

The blended model combined six foundational eLearning modules with three-day facilitated workshops. National logistics were coordinated to support consistent participation across jurisdictions.

Participants developed regulatory literacy before applying knowledge through case studies, structured discussion and reflection on delivery practice within accredited HSR programs.

The Impact

National uplift within the accredited HSR training ecosystem

One hundred trainers completed the blended learning program across 19 nationally coordinated workshops, with representation from every state and territory. Demand exceeded available places, reflecting sector-wide recognition of the importance of psychosocial capability uplift following regulatory reform.

Participant feedback demonstrated strong confidence and relevance, with measurable increases in psychosocial literacy and applied teaching capability.

More significantly, the initiative strengthened national consistency in how psychosocial hazard obligations are interpreted and embedded within accredited HSR training delivery.

Services provided

This national initiative integrated Psychosocial Safety and Wellbeing, Transformational Safety, Training and Capability Development, and Digital Learning and Multimedia to embed consistent psychosocial hazard capability within accredited HSR training delivery.

Safety Culture Benchmark and build a culture of trust, care, and accountability—where safety is part of how people lead, think and work.

Custom Training Design Custom WHS training, leadership development, and field-based coaching, tailored to your teams and grounded in how work gets done.

Digital Studio E-learning, video production and virtual reality solutions that bring safety to life. Designed to engage minds, shift behaviour, and stick.

Psychosocial Risk Management Services We help organisations identify and address psychosocial risks in practical, people-first ways grounded in legal duty, workplace reality, and care.

Transformational Safety Lead bold, organisation-wide shifts that modernise systems and embed new thinking, tools, and technology.

eLearning Interactive training, inductions and custom digital modules that make learning flexible and measurable. Delivered via your LMS or ours.

National Scale

A nationally coordinated train-the-trainer rollout spanning jurisdictions, stakeholders and delivery formats

100+

RTO Trainers completed the program

Participants from Registered Training Organisations completed the blended psychosocial capability program nationally.

19

Workshops delivered across all jurisdictions

Face-to-face sessions conducted nationally with consistent facilitation and governance oversight.

6

Foundational eLearning modules

Foundational eLearning architecture supporting regulatory literacy prior to facilitated delivery.

97%

Would recommend to peers

Rated the training above average and would recommend the program to other Comcare-approved HSR trainers.

Epigroup worked alongside our team as genuine partners, taking the time to understand our workforce, risks and ambitions. Their collaborative approach and willingness to innovate helped us build capability that feels practical and scalable. We’re excited about continuing to evolve this model across future projects.

DEWR Project Lead

Stakeholder Liaison

DEWR National Psychosocial Capability Uplift